We accept returns within 7 days of receipt ONLY when an item is in its original packaging, unopened, and unused. Before returning an item, you must obtain an RMA number from us.
We cannot accept returns on label printers, accessories, and equipment if the original packaging has been opened. Should any issues arise, the manufacturer's warranty applies to these items and you should contact the manufacturer directly.
We do NOT pay for shipping on returns. After obtaining an RMA number, you may ship the item back to us, at your cost, for a refund. You will also be responsible for shipping should you opt for a replacement item. If the return is due to an error on our part, we will pay for shipping costs associated with the return.
It can take up to four weeks before your refund arrives. This allows for transit time (both ways) as well as time for your bank to process the refund request. Allow 5-10 business days for us to receive the package; 3-5 days to process the return once it arrives, and another 5-10 business days for your bank to reverse the charges.
Everyone concerned wants to minimize returns. Before placing your order, request a free sample label kit so that you can see each label printer's print quality before you buy.
Need to return an item? Start the RMA process by logging into your account, going to My Account, clicking Complete Orders, and clicking Return Item(s). Follow the prompts. After processing your request, we will be in touch via email.